Terms of Engagement

Duty of Disclosure

In order to make an informed assessment of the risk and to calculate the appropriate premium, your insurer needs information about the risk you are asking it to insure.

Your duty to take reasonable care not to misrepresent — consumer products

When purchasing insurance wholly or predominantly for personal, domestic or household purposes, you have a duty to take reasonable care not to make a misrepresentation to the insurer. This means it is essential that you answer questions honestly and to the best of your knowledge, including when you confirm or update information when you enter into, vary, extend, reinstate or renew a policy. The responsibility to take reasonable care not to make a misrepresentation applies to everyone who will be insured under the policy. If you answer questions on behalf of others, the insurer will treat your answers or representations as theirs.

If you do not meet the above duty, the insurer may refuse or not fully pay your claim and/or cancel your policy. If the misrepresentation was deliberate or reckless, the insurer may refuse to pay a claim and treat your policy as if it never existed.

Your duty of disclosure — products other than consumer products

Before you enter into a contract of insurance, you have a duty under the Insurance Contracts Act 1984 to disclose to your insurer every matter that you know, or could reasonably be expected to know, is relevant to the insurer's decision whether to accept the risk and, if so, on what terms. The duty applies when you enter into, vary, extend, reinstate or renew a contract of insurance. You do not have to disclose anything that reduces the risk to be undertaken by the insurer, is common knowledge, or that your insurer knows or in the ordinary course of business ought to know.

If you do not comply with your duty of disclosure, your insurer may be entitled to reduce its liability in respect of a claim or may cancel your contract of insurance. If the non-disclosure was fraudulent, the insurer may be able to avoid (or cancel) the contract from its beginning — meaning you were never insured.

If you have any questions about whether information needs to be disclosed, please contact us directly.

Quotations

As brokers, we have access to a large number of insurers and underwriting agencies that we will use when quoting your insurance needs. Before making a recommendation, we will go to the broader general insurance market to obtain a minimum of 2 quotes and up to 12 quotes, enabling us to source a solution that meets your specific needs.

It is important to note that for specialist liability policies, we have access to a limited number of insurers and underwriters. In these instances we will not be seeking quotes from the broader general insurance market.

Ready to get started? Request a quote →

Renewals

Prior to your policy renewal we will contact you at least 30 days prior to re-assess your needs. If we are unable to get in contact with you, we will renew your policy on existing coverage with your holding insurer.

If you do not respond to our request for updated information and we need to auto-renew your policy, should you make changes after this, we reserve the right to charge a $50 + GST administration fee for the additional work.

Cancellation

If you wish to cancel your insurance policy before the expiry date, we require written instructions from a person(s) who is authorised to represent each of the insured parties. The amount refunded is subject to the policy type, claims paid during the policy period and/or the unused portion of premium. We will not refund our fees previously paid by you or commission received, and may charge a cancellation fee to cover the associated administrative costs and lost commission. Any fee will be disclosed separately from the refunded premium on the invoices we provide.

Payment Terms

Insurers may deny a claim under this policy if, at the time the claim occurred, any instalment of premium has remained unpaid for fourteen (14) days or more.

When making payment for a policy organised by us, you may use one of the following methods. Before choosing a payment method it is important to note the following.

Invoices

• We will invoice you for the premium, statutory charges (e.g. stamp duty, fire services levy, etc.) and any fees we charge for arranging your insurances.
• You must pay us within 14 days of the date of the invoice or, in the case of a renewal, before the expiry date of the contract of insurance.
• If you do not pay the premium on time, the insurer may cancel the contract of insurance and you may not be insured. The insurer may also charge a short-term penalty premium for the time on risk.

Premium funding

• Premium funding products enable you to pay your premiums by instalments. Premium funders charge interest and take power of attorney over your insurance policy.
• We can arrange premium funding on your behalf if you require it.
• We may receive a commission based on a percentage of the premium from the premium funder for doing so.
• We will tell you the basis and amount of any such payment before or at the time the premium funding is arranged.

Credit card fees

We will tell you the basis and amount of any such payment before or at the time the premium funding is arranged.

Claims

Please contact us immediately if you need to lodge a claim →.

We may handle or settle claims on behalf of insurers under a claims handling and settling service agreement. When we handle claims under one of these agreements we will be acting as the agent of the insurer, not on your behalf. We will tell you when this is the case.

If any claims are outstanding when you terminate our appointment as your insurance broker, we will provide details of the claim(s) to your new insurance broker so that they may continue to negotiate settlement on your behalf.

Ongoing service

At KeyInsure we have a team of qualified professional brokers who are dedicated to providing you with a great client experience. You may at any time request alterations, endorsements, amendments or corrections. You can contact us via the following, and we will endeavour to respond within 24 hours.

• KeyInsure Head Office Phone: 08 8120 0899
• Email: service@keyinsure.com.au
• In Person: Level 3, 36 Grote Street, Adelaide SA 5000

If you need special assistance — we are committed to supporting people with diverse needs and take into account their specific circumstances, including people experiencing vulnerability relating to age, disability or mental or physical health conditions. Please advise us if there is anything we can do to help.

Remuneration

Where applicable, our broker fee will be detailed on your invoice and provided to you at the time you receive advice or as soon as practical after that time.

• We may earn a commission that ranges from 0% to 35% (excluding government charges, levies, fees, and taxes) by placing business with insurance providers.
• We may also earn a commission from premium funding placements of 0% to 2%.
• Due to the amount of work undertaken, we retain our commission in the event of cancellation or amendment.

See our Financial Services Guide → for more on how we're remunerated.

Our duty to you

We offer a range of services including arranging and renewing insurance contracts, arranging premium funding (if required) and assisting with insurance claims. We will do this for you as your broker unless we tell you otherwise. When you ask us to recommend an insurance policy, we will usually only consider the policies offered by the insurers or insurance providers that we deal with regularly. In giving you advice about the costs and terms of recommended policies, we have not compared those policies to other policies available other than those from insurers we deal with regularly.

Not independent. We have arrangements with our related entities, insurers (product issuers) and other product providers. Under these arrangements we may receive commission, volume-based payments, gifts or benefits or other remuneration from them when we arrange insurance or premium funding with them or issue insurance policies on their behalf. We may act under a binder or agency from the insurer. When we act under a binder or agency we will be acting as the agent of the insurer, representing and acting for the insurer, not for you. We will tell you when we act under a binder or agency when issuing insurance and/or handling and settling claims on their behalf.

Period of engagement

Unless we agree otherwise, our appointment is ongoing. Both parties can cancel by providing 7 days written notice of cancellation of broker appointment or servicing of client.

We also provide you with a Financial Services Guide (FSG). This document contains important information about our relationship with you, such as:

• Our status as a licensed financial services provider;
• Disclosure obligations on your part and ours;
• Potential conflicts of interest that we have in our dealings with insurers and other service providers;
• Professional indemnity insurance arrangements;
• Internal and external complaints resolution procedures;
• Details of our privacy policy.

We will notify you of any changes to terms of trade or services provided.

We thank you for your continued support and, should you have any queries, please do not hesitate to contact us.